Yes - all returned bras must have the original tags and protective plastic bag. Bras must be unworn, undamaged, and be free of stains and odor. Please visit our Customer Warranty page for more information.
Panties are final sale once the packaging seal has been broken and can only be exchanged for a different size if the packaging seal has not been broken.
Trusst charges $7.50 USD as a processing fee for each returned order.
Include a description and/or photos of what isn't working for you in your email and we'll happily work with you to determine a better size and/or style for you.
Use the form at the bottom of this page to submit your return request using your order email and the 4-digit order number from your confirmation email. Any US order will receive an email with a shipping label to the return address below:Trusst Lingerie
Currently, Trusst is not able to provide free international return shipping.
For your protection, we strongly recommend that you retain tracking information when mailing your return until you have received your refund. If your return is not delivered we will not be able to refund you.
We will gladly accept returns if they are received at our warehouse within 30 days from the purchase date.
Use the packaging of your choice to repackage the bra (i.e. a poly-bag similar to the one your bra was shipped in). Please be aware that any items damaged during returns shipping will not be eligible for refund. You must include the clear plastic bag used to protect the bra, all original tags, and the packing slip that came in your package in order for us to process your return.
If your bra arrives damaged, take photographs immediately of the damaged areas and the packaging. Please email email@example.com with the photos so that we can assist you. Please see ourCustomer Warranty for more information.
All returns are inspected upon receipt directly by the Trusst staff. If your item is returned to us damaged or worn your order will not be eligible for refund. We will notify you if your return does not pass inspection and will include the reason and images for your reference.
Once we receive your package and confirm that your item(s) meet the criteria from above, we will refund your order to the original form of payment. This can take 7-10 business days to process through your financial institution.
Trusst now offers exchanges for the same style! Email us at firstname.lastname@example.org with the subject line:Exchange and the new size that you would like and we will get back to you within 1 business day to confirm availability. We will let you know if the requested item is in stock and will send you a shipping label to use to mail back your current size. Once received, we will mail your exchange. If the requested item is out of stock, we will do our best to let you know when it might be back in stock or we will help you find a new size/style that would work best for you.
Request for an Exchange, Return, or Store Credit, please input your information below and follow the process for a return shipping label.
Placed an order before June 1st, 2017? Click herefor our old return policy. This link will expire on August 30th, 2017.