FAQs – Trusst Lingerie

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Trusst Bras

What makes a Trusst bra different from other bras?

Great question! While many traditional bras use underwires as their primary method of support, Trusst uses a 3D structure (the BAST system) that supports breast weight from under the bust. This advanced type of support decreases the strain on your shoulders and neck, resulting in less back and neck pain and fewer shoulder dents. For more information, check out our Tech page.

 

    Why do Trusst bras feel different than traditional bras?

    Trusst bras feel different, because they are different. Each bra features patent-pending flexible polymer structures that are integrated into the cups. To the touch, it may feel stiffer and less pliable than a traditional bra, but combined with the soft foam cups and padded straps, they provide a more comfortable and advanced system of support. Check out our Fit Tips page for more information.

     

      How do I care for my Trusst bra?

      For best results we recommend hand washing your Trusst bra in a gentle detergent and laying it flat to dry. When storing the bra, be sure to lay it flat in the drawer.

      To hand wash: fill a sink with cool water and mild detergent. Submerge bra and lightly agitate for no more than 5 minutes. Rinse with cold water and squeeze gently to remove excess - do not wring. Blot dry.

      Never place bras in a dryer - the heat will damage the elasticity of the bra, cause shrinkage and fraying, and distort the internal support system. After washing, reshape the bra cups and hang or lay the bra flat on a towel to dry.

         

         

          Sizing & Fit

          What size do I wear?

          Our handy online sizing calculator can help you determine your appropriate Trusst size. For the most the most accurate results, take your measurements in your best-fitting, unpadded, non-minimizer bra. Check out our Fit Tips page for more information

           

            What size system is Trusst using?

            Trusst uses a single-letter sizing system based on the volume of our manufactured cups. Your Trusst size may be different from your size in other brands. Please refer to our sizing calculator to ensure accurate sizing.

             

              Why doesn’t Trusst carry my size?

              For our first run of bras, we needed to limit our size offerings, but we are looking to expand our size range in the future. If you would like to fill out the form at the bottom of our sizing page, we’ll be happy to email you when your size becomes available.

               

                How do I schedule a fitting?

                If you’re located in the Pittsburgh area, we offer fittings at our office. Please use our contact form or give us a call to schedule an appointment.

                 

                  Why isn’t my Trusst bra tacking? Why do Trusst bras fit differently than my underwire bra?

                  Unlike traditional underwire bras, Trusst bras will not tack on all body/breast types. In order to provide support, underwire bras depend on the wire tacking, or lying close to the body. This means the gore, or center of the bra, will lay flush against the skin.

                    Since Trusst bras do not contain underwires, their support does not require the gore to tack in the same way. If your Trusst bra is not tacking, it does not mean it is any less supportive. If you are concerned that you have the incorrect size, please contact us with more details so we can put you in touch with our fit specialists.

                     

                       

                      Shipping & Returns

                      What is your return policy?

                      Please check out our Shipping and Return Policy for complete details on our return policy.

                       

                        Do you ship internationally?

                        Currently, we ship to the United States and Canada. Please check out our Shipping and Return Policy for complete details.

                         

                          I didn’t receive my order, now what?

                          Oh no! You should have been emailed a tracking number when your order shipped. If tracking indicates that your package has been delivered, but you haven’t received it, please send your contact info and order number to support@trusstlingerie.com. We will look into the matter and get back with you ASAP.

                           

                            My bra was damaged on arrival, now what?

                            We’re sorry to hear your bra didn’t arrive as expected. Please visit our Shipping & Return Policy for instructions on getting a replacement.

                             

                              Can I return bras and panties?

                              Please check out our Shipping & Return Policy for complete instructions on returning items.

                               

                                What are your shipping rates?

                                We offer complimentary shipping for all US domestic orders.

                                Please check out our Shipping and Return Policy for more details on our shipping rates.

                                 

                                 

                                  General

                                  What is Trusst’s story?

                                  Want to learn more about us? Check out our About Trusst page.

                                   

                                    How do I buy/redeem a gift card?

                                    To purchase a gift card, please visit our Gift Card page. We currently have e-gift cards available. To redeem a gift card, enter the gift card number in the appropriate box during checkout.

                                     

                                      Have a question we haven’t answered?

                                      We’ll gladly help you. Email us at support@trusstlingerie.com.

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